You may at any point before dispatch of the Product(s), request a cancellation, in return for a full refund including the shipping costs.
STANDARD RETURN POLICY
∙ For any unopened Product(s), you can return your package within FOURTEEN (14) days from the date you receive the Product(s) from us, and we will exchange the Product(s) for a full refund of your purchasing price (excluding shipping costs).
∙ For any opened (unboxed) Product(s), you can return the Product(s) if it’s in its original, undamaged and unmarked, unused condition. After the Product(s) passes an inspection by an authorized DROIDUK employee or a distribution partner, we can then issue a full refund of your purchasing price (excluding shipping costs). Depending on your original form of tender, a check, wire transfer, or refund to your debit/credit card, or PayPal will be issued within thirty (30) business days provided the returned item is in its original condition. If there is any signs of use, damage, or parts missing, DROIDUK retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.
HOW TO RETURN A PRODUCT?
To return the Product(s) you must:
(i) Contact us in writing with the full information of your purchase including reason for return. And ask us for the return delivery address
(ii) return the Product(s) with a valid proof of purchase to the specified address directed by DROIDUK
(iii) you must NOT return the Product(s) to any address listed anywhere by DROIDUK without prior approval. You must first ask and confirm with DROIDUK for the return delivery address before shipping any returns
(iv) inside your returned package, you must include a note with, your full name, address, username (if applicable), purchase date, proof of purchase.
ONE (1) YEAR LIMITED WARRANTY
IMPORTANT: PLEASE DO NOT USE THE PRODUCT(S) OF DROIDUK UNLESS YOU HAVE READ THE TERMS OF THE DROIDUK ONE (1) YEAR LIMITED WARRANTY (“WARRANTY”) SET FORTH BELOW. BY USING THE PRODUCT(S) OF DROIDUK YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS WARRANTY.
Thank you for your interest in the services of DROIDUK. DROIDUK’s warranty obligations are to the original purchaser (“you”) only and are limited to the terms set forth below.
WHAT IS COVERED BY THIS WARRANTY?
DROIDUK warrants that the Product(s) will be free from material defects under normal use of a period of one (1) year from the date of your purchase (“Warranty Period”).
If you submit a claim to DROIDUK during the Warranty Period, DROIDUK will, at its own option:
(i) replace the Product(s) with the same/functional equivalent model
(ii) service or repair or recondition the item back to full working order
(iii) exchange the Product(s) for a partial or full refund of your purchasing price with the agreement of the buyer (you) (excluding shipping costs),
Any Product(s) that have been refurbished under this Warranty Policy will have the coverage for the greater of:
(i) thirty (30) days from the date of refurbishment, or
(ii) the remaining term of the Warranty.
HOW TO GET YOUR WARRANTY SERVICE?
To submit a claim to DROIDUK within the Warranty Period, you must:
(i) notify DROIDUK of the defect(s) in writing
(ii) have full cooperation with DROIDUK in giving all detailed information of the defects or problems
(iii) return the Product(s) with a valid proof of purchase to the specified address directed by DROIDUK.
(iv) you must NOT return the Product(s) to any address listed anywhere by DROIDUK without prior approval. You must ask and confirm with DROIDUK for the return delivery address before shipping any returns
Please follow the procedures above to obtain the warranty service.
WHAT IS NOT COVERED BY THIS WARRANTY?
DROIDUK is not responsible for damage arising from failure to follow instructions relating to the use of the Product(s).
This Warranty does not apply to:
(a) consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship in the Product(s);
(b) design features or ornamental aspects of the Product(s) are not a Product(s) defect
(c) normal wear and tear and cosmetic damage, including, but not limited to, scratches, dents and broken plastic or display;
(d) defects or damage caused by misuse, accident (including, without limitation, collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, unauthorized tampering, improper or unauthorized repair, installation, wiring, or testing, improper storage, or if the serial number, or warranty seals (either outside or inside) have been removed or tampered with;
(e) damage caused by operating the Product(s) outside the permitted or intended uses described by DROIDUK;
(f) damage caused by use with non-DROIDUK products; and
(g) any non-DROIDUK hardware products or any software, even if packaged or sold with the Product(s). DROIDUK reserves the right to disable Product(s) if DROIDUK suspects fraud or if DROIDUK determines that the Product(s) are counterfeit, stolen or lost in shipment.
Before receiving warranty service, DROIDUK may require serial number(s) of the Product(s), full responses to questions to diagnose issues and to follow the procedures for obtaining warranty service. It is important that you DO NOT DISASSEMBLE the DROIDUK Product(s), unless you receive consent from DROIDUK technician or employee only. Disassembling at discretion may cause damage to the Product(s) that is not covered by this Warranty.
DISCLAIMER OF WARRANTIES AND LIMITATIONS LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, THIS WARRANTY POLICY DOES NOT COVER, AND DROIDUK IS NOT RESPONSIBLE FOR: (A) SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, LOSS OF REVENUE, LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS), LOSS OF ANY INSTALLATION COSTS, LOSS OF THE USE OF MONEY, LOSS OF ANTICIPATED SAVINGS, LOSS OF BUSINESS, LOSS OF OPPORTUNITY, LOSS OF GOODWILL, LOSS OF REPUTATION, OR LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR (B) ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED, INCLUDING, BUT NOT LIMITED TO, THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING OR REPRODUCING ANY PROGRAM OR USED WITH THE PRODUCT(S) AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT(S).
No DROIDUK reseller, agent, or employee is authorized to make any modification, extension, or addition to this Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This Warranty is governed by and construed under the laws of the country in which the DROIDUK Product(s) purchase took place. DROIDUK or its successor in title is the warrantor under this Warranty.
IMAGES, VIDEOS AND ANY OTHER TYPE OF MEDIA USED BY DROIDUK, ON THE WEBSITE OR ON ANY OTHER SELLING PLATFORM OR SOCIAL MEDIA, ARE ALL PROPERTY OF DROIDUK. ANY IMAGES OR VIDEOS TAKEN OR RECORDED BY DROIDUK OF DROIDUK’s PRODUCTS OR SERVICES, ARE ALL PROPERTY OF DROIDUK AND DROIDUK HOLDS EXCLUSIVE RIGHTS TO THESE.