Q. Do I need to modify my car like cut my dashboard? Or do any
coding for this to work with my car?

A. Not at all. This unit will be 100% plug and play, you do not need to make any modifications like cutting of the dash and you do not need any coding work.

Q. Am I going to lose my original BMW menu and features with this?

A. Absolutely not, with our upgrade, ALL your original BMW menus and features will still be fully accessible and working. You will not lose anything you currently have, you only gain the countless new features.

Q. I do not know if my car is CCC, CIC, NBT, or EVO. What should I do?

A. Not to worry, We will figure this out ourselves, just give us your vehicle year when you order, and if we need more information we will contact you.

Q. My current iDrive unit is having problems or it does not work. Will your upgraded system fix my existing problems?

A. No. For this to work with your car, you need to have a working system already in your car, with a working AUX. Our unit works alongside your existing system, so any problems you have will still exist after this upgrade.

Q. Where are you based? And where will the item be shipped from?

A. We are genuine UK based. All item will be shipped from the UK. Unlike other sellers who claim to be from UK but are based overseas.

Q. I currently have the small screen in my car, is this compatible?

A. Yes absolutely. It is a huge upgrade for cars which have both the small screen and the large screen.

Q. Are all the necessary cables etc included in the package? Will I have to buy anything additional to make this work?

A. Everything you need to install this is included in the package. You will not need to buy anything additional to make this work as long as you have a working iDrive and AUX is working.

Q. Does my car need a working AUX for this to work? And if I do not have a working AUX, what can I do?

A. Yes, your car does need to have a working AUX for this to work with your car. If your car does not have a working AUX, then there is still a easy solution which will involve retrofitting the AUX to your car. Contact us for more details.

Q. I have heard sound quality is bad on these upgrades, is this true?

A. Definitely not. The sound quality on our units are excellent. We have some of the best quality and build units on the market. Other suppliers units do suffer from bad audio due to poor build quality and internals but our units do not suffer from this, this is why we are far superior.

Q. Your products on your main website are cheaper than you have listed them elsewhere, why is this?

A. Selling platforms have high selling fees which must be covered. This is why it is cheaper when buying from our website direct.

Q. Are things like DAB, or Reverse camera etc, included In the unit price?

A. No, unless otherwise stated, these are optional extras which are available to order with the units.

Q. My car does not currently have navigation, will this upgrade
give my car navigation?

A. Yes absolutely. The package comes with GPS included so this enables your car to have sat nav. You can then download apps such as Google Maps or Waze etc to use with the device.

Q. Do I have to pay customs?

A. If you are in the UK then no you do not have to pay any customs charges as the item is sent from the UK. If you are outside of the UK then customs charges may apply. In this case please check the rates with your countries customs laws.

Q. Is the unit difficult to install? Could I do it myself? Do you provide support for the installation?

We recommend using a professional to install the device. We provide full installation services for all our products. We also provide full support and guidance for the install of the item, ranging from install videos, support via messenger, support via phone call, and even support via video call. Our aftercare service is unmatched.

Q. What if I have problems or questions at any point?

The aftercare service is something we strongly and firmly believe in. This is where we excel above the rest. Our aftercare service is first class. We will be there to help usually 7 days a week and till late in the evening. Many others simply want to sell you their goods and be on their way. But we are always working on hand to answer any questions and help with any setting up of the units or problems and even just general talk about the units. You would never be just left on your own.

Q. I still have more questions, what should I do?

You can contact us via, messenger, call us, Whatsapp up etc, with anymore
questions and we will gladly help.